# Frequently Asked Questions

### What is a pro-metabolic approach?

A pro-metabolic approach focuses on supporting your body's ability to produce cellular energy efficiently. This involves optimising thyroid function, reducing metabolic stress, and providing the right nutrients to support energy production. It builds on the work of Dr. Ray Peat, whose research I draw on throughout my books, courses, and counseling.

### Who can benefit from your counseling services?

Anyone struggling with low energy, thyroid issues, hormonal imbalances, or metabolic dysfunction can benefit. My approach is particularly helpful if you have hypothyroidism, Hashimoto's thyroiditis, chronic fatigue, or persistent hormonal imbalances.

### How do I book a counseling session?

Visit the Counseling page and choose the package that suits you. After your purchase, you can book your session times directly from your account dashboard, where you will see my available times. You can also upload relevant health documents, such as lab results, so I can review them before we speak.

### How long are counseling sessions?

Individual counseling sessions are 60 minutes long. I offer both single sessions and multi-session packages for ongoing support.

### Are your courses suitable for beginners?

Yes! My courses are designed to be accessible to everyone, whether you are new to metabolic health or looking to deepen your knowledge. Each course provides clear, practical guidance step by step.

### What format are the courses in?

Each course is divided into modules with audio you can listen to and full text you can read, so you can learn in the way that suits you best. You study at your own pace from any device, and when you complete a course you can print a certificate of completion.

### How do I access my books and courses after purchase?

Everything is available immediately after purchase in your account. Ebooks open in the built-in reader, audiobooks play in the audio player with chapter navigation, and your courses are ready under My Courses — all from any device, wherever you are.

### Do you ship physical books internationally?

My physical books are available through major retailers such as Amazon and Barnes & Noble, which offer international shipping. Ebooks and audiobooks are available for instant access worldwide through my website.

### What is MetaMento™?

MetaMento is my AI metabolic health assistant. It answers your questions based on my books, courses, and guides, together with the published work of Dr. Ray Peat. You can try it out with a few free questions when you create a free account, and subscribe monthly or yearly for full access.

### What forms of payment do you accept?

I accept all major credit and debit cards through Stripe, as well as PayPal.

### Is my payment information secure?

Yes. All payments are handled by Stripe and PayPal, two of the world's most trusted payment providers. Your card details go directly to them and are never stored on my website.

### What if I have a problem with my order or my account?

Write to me through the contact page and I will sort it out for you as quickly as I can. Please include the email address you used for your purchase.

Source: https://biochemnordic.com/faq